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Testimonials from Satisfied Pensacola Clients

We work 6 days a week (and really on 24/7 through our emergency maintenance line) to provide the best service possible for our clients. Hear below from some of our satsified Pensacola area property owners, investors, and residents. Please reach out to us with any questions you have for us on how we can provide you the same Pensacola Property Management experience.

 

 

2017

  • "This review is from an owners perspective. An owner who has tested the waters with a few other management companies in the area prior to working with Realty Masters. As an owner, one of the largest concerns when researching PM's is cutting through the BS and finding someone who will truly treat your property as one of their own rather than it being just another property they have to fill ASAP. I have dealt with those kinds of PM's in the past. It didn't end well.  Lacey from Realty Masters, on the other hand, has been great to work with. Great attention to detail, shes attentive, and extremely knowledgeable. Looking forward to future business!"  -Rich C.
  • This is my first time renting from Realty masters and everything is going great. Anytime I have an issue Ms.Becky is on it and she does not forget. She also makes me feel comfortable contacting her, I never feel like I shouldn't like other places have made me feel.  Thank you so much Becky for all that you do!  -Joy M.

2016

  • "I have been a tenant on a couple of properties managed by realty masters and have had absolutely no problems! Currently I rent a property off of forest pines drive for around 3 years now and Chrisitne Laughlin had been nothing but helpful and prompt with whatever concern I have. From rent to maintenance she is on point and I couldn't of not be happier!" -Phillip
  • "I have been a tenant with Realty Masters for 7 years. So I feel my opinion on the company and their service should be held in high regard, just due to the fact that I've done business with them for so long.  I've gone through an array of property managers since my start as a tenant. I have had issues with a few, and none of them have quite made their mark on me, save one.  Lacey. Lacey is the best property manager I've had. She follows up with me, treats my problems as if they were her own, and has reached out to me personally on multiple occasions in reference to standard matience issues I've had with the property.  Lacey has renewed my faith in realty companies by keeping a good word, and a professional attitude. She adapts well to the curves thrown her way in reference to her property management duties. Best of all, she lets you know what's happening every step of the way. She doesn't cut corners on service to her tenants, and she displays a composed and organized disposition when an issue arises.  She is the sole reason I've continued to sign leases because I'm comforted in the fact that if something goes wrong, Lacey will make every attempt to fix it.  I'd highly recommend Realty Masters just due to her alone. But I also won't fail to mention the courteous and professional staff at the office as well.   A from a 7 year tenant." -Chrytopher 
  • I had a great experience with Realty Masters! Erica Parker was very knowledgeable, timely, and polite. Being a first time renter is nerve racking. Realty Masters made sure I understood what was going at all times. I would definitely recommend Realty Masters of Florida to anyone I know. Even after my lease with Realty Masters ended they still were quick to respond to all inquiries and provide assistance. I'm very impressed with them. Their online payment system was very easy. All maintenance requests were handled quickly. All in all good first renting experience (not sure many can say that!)  -Connor L.
  • When we moved from Pensacola to Tennessee, we reluctantly looked for a property manager for our home, which was becoming a rental. I could not have ordered a more pleasant experience than I have had with Realty Masters. They have been professional, competent, helpful, and understanding. I will never use anyone else. Kathy Short is always ready to respond and help in any way possible! Great people! -Mike S.
  • I would like to give a big shout out to Sheri Harris & Mitch Adcox for their professionalism, loyalty, accuracy and enthusiasm in the sell of our home. I could not have ask for a better transition! Not only that I now have expert connections in the city of Pensacola! Thank a million !!!  -Angie A.
  • BeckyJones was our property manager while we rented in Milton, FL for 3 years. We came into our lease with a different agency and Becky ensured a smooth transition with Realty Masters. When we moved out of the house, she helped ensure we received our full deposit back--thank you! I would recommend Becky to anyone, especially military families who often get short notice to move!  -Chelsea B. 
  • Working with Realty Masters has been a great experience. The office staff are friendly and get back to you right away. We have had the privilege to work with Erica Parker as our Property Manager and she has been more than helpful on every occasion. She is friendly, easy to contact, answers our calls and emails quickly and more. When we have requested to put in work orders she does so quickly and even checks up with us to make sure that they were completed and no more problems have occurred. We have had such a great experience with Realty Masters and Erica. Thanks so much! : ) -Cynnamon M. 
     

2015

  • I can't say enough about this company. I had planned to go with a different rental agency, but the rental agent showed up for our first meeting nearly an hour late with no notice and a flimsy excuse, took barely a glance at my house and said sure, I can rent this within a month or two -- then he named a price $250 less than I knew other homes in my neighborhood were renting for. I called him on it and he said he didn't look at comps before seeing a house. He couldn't even answer all my questions about the process or his own company's policies. I wrote him off. When I contacted Realty Masters, the difference was night and day. From the first contact, this crew was prepared, professional and organized. Nicole St. Aubin showed up with details on my house and neighborhood and took quality photos, pointed out maintenance details I hadn't thought of and helped me prepare. My house never looked so good. They found great tenants at a fair price within two weeks. Since then, my property manager Erica Parker has been on top of everything. She's quick to get on any questions for me or my tenants, and I never wait long to get an issue settled or to hear from her when I need her. I truly feel like owners are not just names or numbers or street addresses or another contract to these folks. This whole team has made me feel like they are there for me. - Kim Thomas
  • I have 7 units with Realty Masters under the management of Mrs. Erica Parker, and she has just been fantastic. She promptly communicates issues, answers all my questions and handles stress very easily. She's a true professional when dealing with homeowners as well as their tenants. I couldn't be more happier with the service this company provides and will continue to use them as we grow our portfolio. Thanks Erica! - Keven Kalantari
  • Katie from Property Masters is a first rate professional who truly is vested not only in properties under her care but also the people who live in them.   Dedicated and knowledgeable, she is consistently one phone call away, receptive in her response, and follows through on all issues with rented properties.  Highly recommended. - Kerri Thrush
  • Becky Jones and her team did a fantastic job getting us into the right rental property for our family. We were there for 2 years and while there weren't any major issues in the house, the few that we reported were quickly handled. The staff was professional and always  helpful.  We were very pleased and recommend them to anyone looking to rent in this area. - Burt Khan

2014

  • We have only good things to say about our experience with Realty Masters and Becky Jones.  We purchased our rental property through their agency over 10 years ago.  Since then Becky has managed the property and has done a great job.  We live in California and are dependent on her to take care of everything including finding renters, collecting rent, and taking care of maintenance and repairs.  We have been through a hurricane that destroyed the roof.  Every time something comes up she is on top of it and keeps us informed.  The cost is usually less than we expected (maybe because we live in CA).  We know the difference between good and bad property managers.  We went through two managers and bad renters on one property much closer to us and finally sold it as a result.  We would give Becky the highest recommendation to anyone needing a property manager in Pensacola - Roger Geisler
  • Realty Masters has been handling my rental properties for the past 9 years.  I have been very happy with the level of service they provide.  They screen renters carefully, and they are always very responsive whenever I have a concern.   In the one instance when I had a problem renter, they had him out in no time and had my place rerented very quickly.  I highly recommend them. - Judy Bernal
  • Realty Masters of Florida and specifically Becky have been outstanding to work with over the years.  They are very good at property management.  I would recommend them to anyone with a rental on the Pensacola area to manage - Clifford Thelen

2013

  • "So glad to have Erica Parker! She has been amazing and has been so helpful helping to manage our home! Would definitely recommend her to anyone looking to rent or rent their home!!!" - Kristyn Chauncey

  • "I love this company! My property they manage is out of state. Erica Parker is my property manager. She has been really great about working with me and going above and beyond to help me out. Any time I've had an issue, she's very quick to respond and do a great job of handling the request and communicating between the tenant and myself." - Kelly Stevener Shelly

  • "When we had a tenant emergency, we were so grateful for the quick response we received from Erica P. She took lots of pics, gathered estimates, and emailed us - all within a few days. Keep up the great work!" - Jim-Adrienne Barnes

  • "Very happy with the rental services I have gotten through Realty Masters. Erica Parker has been terrific! Highly recommended." - Bill Allen

  • "I had an overall good experience with Realty Masters. The people in the office are very nice and prompt in getting you what you need. If you decide to do business with them talk to Erica, she was awesome! She responded to my requests and solved all my issues with no effort on my part except to voice a complaint." - Philip Brown

  • "having had the very worst of landlords in the past I feel certainly qualified to say that I would definitely refer anybody to Realty Masters of Florida. My agent, Keven Ard had always been extremely courteous and helpful when both assisting in the search for a rental, securing the rental, and addressing any problems that have come up. I look forward to a long relationship with this agent and this company." - Glynn Rubin

  • "Creekside Oaks loves the service provided to us by Realty Masters. Celia is always available to help us with any need. Thank you all!" - Kathy Coon

  • "I just want folks to know that I have been an officer of the Creekside Oaks Association for years now, and have relied on Celia Kafka for any help we required. and she always comes through fast and with flying colors. She is the Best !" - Papra Marina

  • "Great company. Why manage yourself? Are you crazy?" - Andrew McNair

  • "Becky Jones and the staff at Realty Masters are very reliable and professional. I have nothing but the best to say about them, and would recommend them to anyone!" - Gary Shull

2012

  • "Pam, I just wanted to thank you for handling our home rental.  You probably already know we have decided to move back into the house you handled for us.  We could not have had such a successful rental history without you and your office.  Ella has been very nice and helpful.  She even came out on Sunday to do the inspection so we could move in that day.  I was in a bit of a panic when I found out it might not have been possible to inspect until Monday.  Our son had five of his co workers take off that Sunday from the restaurant they work at, so we really needed the move to happen that day and thanks to Ella, we were able to do just that.  The tenant left the home in imaculate condition.  We were so surprised, and appreciative of that since we were wore out from moving, and cleaning the other house.  It was nice to move into a truly clean house. Well, thanks for everything and we will definitely call you again if we ever decide we need to rent any thing out again, and we will never hesitate to recommend Realty Masters." - Mrs. Arnette
  • "As a military transfer from high priced Bethesda, we took a bath selling our last house in Maryland. Realty Masters, Bob, Nicole and Pam were heaven sent by helping us find our dream home for a fantastic price in Pensacola. Bob is a former Chief and it showed as he and Realty Masters took care of my wife and I as family." - Anonymous

2011

  • "I wanted to say thanks to Realty Masters. My house had been empty for 16 months and I called the Navy housing Office to see if I could get some help. Bob was there and he assured me where my house was located it shouldn't take several weeks to lease my property.  At the current time I was under contract with another realtor; called on Wednesday morning and fired them. Thursday I signed a contract to allow Realty Masters to manage my home. Friday and Saturday Nicole had already taken some pictures and posted to their website. On Tuesday morning they had already rented my home out!!!!!Thank you. They also made some recommendations to prepare my house for rent. I followed and gave them permission to do whatever they needed.  I couldn't be more satisfied than with Realty Masters. I think communication is the "KEY." - Daniel Lovett
  • "I recently rented a home from Realty Masters. Marie Hazen was my contact and is now my property manager. I could not ask for a more responsive, professional, and courteous person. Any concern I have had through the process was address immediately. I can only assume from my experience that anyone giving a negative rating based on responsiveness is simply overly demanding, as every request I have made has been taken care of immediately. I have had negative experiences with management companies recently, and I can honestly say that Marie and the staff at Realty Masters has restored my faith. I would recommend them to anyone looking to buy, rent, or sell in the Pensacola area. This is not just a company but real people that you can truly have faith in to get the job done, and assist you every step of the way. Thank You again Marie." - Steve C
  • "Best experience ever. This was my first rental in my name only. Not only was my agent, Marie, helpful but she was informative and has set a VERY high bar for all my future rental homes. I received excellent service in a timely manner every time I had a question. She went ABOVE and BEYOND to ensure I had the information during my move out in order to obtain my full security deposit back. Anyone who has any complaint must not have fully communicated with their agent what they needed. Because any issue I had was met and handled very professionally. I will be referring all of my friends to Realty Masters and will be returning to them to purchase am home when I am ready!" - Anonymous
  • "Realty Masters has been good to me. You are indeed the best property management group I've ever rented from. Marie- I want to thank you personally for being empathetic to my financial hardship and finding new renters for my duplex. Realty Masters has been amazing. They have addressed my every problem promptly and I couldn't have asked for a better property manager than Marie." - Amber

 

2010

  • "FAST & COURTEOUS! VERY PLEASED! Marie, I am SO grateful for your taking the time to address all of those concerns!! And I am delighted that you have rented the 5 units so quickly, and that you figured out a way to fix the faucets for such a bargain. I am happier than ever that we have changed to Realty Masters. Again, thanks for accomplishing all of this. Best regards," - Joni
  • "My name is Samuel Maxi, a renter of Realty Masters since Oct 2009. At that time I was desperate to get a place to stay, and a friend of mine referred* me to Realty Masters. The staff got me approved in timely manner.*Me and my* family were very happy. Now I have six months onboard, I decided to buy a house the staff helped me find a place, now I am an owner. also they have found somebody to fill my vacancy. I am very thankful and I have no complaints. The staff of realty masters are doing an outstanding job." - Samuel Maxi
  • "Excellent, Excellent, Excellent! We relocated to Pensacola and rented from Realty Masters for over 2 years and have nothing but great things to say about our experience. They are by far the best rental company we've experienced. We received same day responses to issues we had, and quick turnaround time on repairs if they were warranted. Expectations of the renter is clearly established in the contract that is signed, so there was never an issue, or if we had a question about something we just asked. Realty Masters provided such great service while we rented...we continue to use them as our agent when purchasing our home. Thank you Nicole & Pam for everything!‎" - sellersfamily1
  • "Fabulous Rental Experience!!‎‎ I have been renting from Realty Masters for almost two years and have nothing but positive things to say! I have always received an immediate response when I email or call with an issue, and any repairs have always been made quickly, usually within the same day. I have rented from other companies as well as individuals, but none can compare to the wonderful experience I have had with Realty Masters. Keep up the good work!! Nicole, you are the BEST!!" - sunshinegrl1128
  • "Great Property Management! Having had a terrible experience with another property manager in Pensacola, we have been very happy with the service, communication, and personal attention the team at Realty Masters has given our two rental units! They've gone above and beyond in serving as our agent in working with tenants re maintenance and upkeep, lease renewals, payment issues, and other problems and challenges that have sprung up over the years. Thanks for your great work!" - Anonymous
  • "Realty Masters For more than 5 years, I have rented property through Realty Masters. From the first inquiry up through today, Becky Jones has been there to answer any questions or concerns I have had. I recommend Realty Masters to anyone that is looking to rent or have their property managed." - Anonymous
  • "From the early 2004 Realty Masters has been the management company for my 3 houses in Pensacola. I highly recommend them because they have gone extra miles for me to keep my houses maintained and rented. In 2005 when Hurricane Ivan hit the area, all my 3 houses were heavily damaged (Roofs were completely gone). Then, Pam and Nicole and other staffs worked 24/7 and kept the houses rented even while construction was going on. Now 2010, I am working on Refinancing, and again, they (especially Mare) have been extremely helpful to get this process completed. I am considering buying more homes in Pensacola because of Pam and other staffs at Realty Masters." - Anonymous
  • "Realty Masters My wife and I have owned an investment property in Pensacola for the past five years. Reality Masters has managed our property the entire time. Becky and staff have always kept us well informed if repairs are needed and kept cost at a minimum. We've managed to keep the property rented almost continuously and I believe it has a lot to do with Reality Masters providing such great service. As out of state investors, Reality Masters keeps us connected." - Anonymous
  • "#1 Service I live in a 2 bdrm / 1.5 bth on Guidy Lane as well. I have been living here about a month and have had no issues that weren't dealt with immediately. Everything I have ever brought to my property manager's attention (Marie) was dealt with quickly and efficiently. I have nothing but great things to say about Realty Masters. I have complete confidence that this rental experience will be great." -  Amber
  • "Simply the best. It was my first time renting. And I was very intimidated by the process. I called a few places, but none gave me the help and care that I desired. I then called Realty Masters and was connected with Marie Hazen. Simply put, she did all the work for me. And explained everything until I understood. I am constantly connected with the office in person, or by phone. Marie and the rest of the staff is always very courteous and prompt with actions. I live in a 2br/1.5 bath unit off of Guidy Lane. And the unit was clean upon viewing. And had easy, same day viewing instructions. I am very pleased with the service I have encountered. If you have any problems, they fix them promptly. Realty Masters made it easy on me. Thank-You Marie, And everyone else working hard at Realty Masters." - Crystopher
  • "Clean, Comfortable, and Convenient I rented a 2 bedroom/2 bath condo from Realty Masters based on a Craigslist ad, only viewing the property the day before I signed. I was blown away at the bang I was getting for my buck! My condo at Sunrunner was enormous, in excellent condition, and hosted me in luxury for over a year. Close to the Cordova Mall area, and with easy access to the interstate, I had no problem commuting to work, going out for the night, spending a day at the beach, or heading to New Orleans for the weekend. The staff was always professional, courteous, and did everything possible to make sure I was pleased with the condo. I highly recommend looking at Realty Masters for your next residence!" - E. M. Bower
  • "Realty Masters, Great Property Managers!! Realty Masters has helped me find tenants for my rental properties for the last 5 years. I'm an out of state landlord and can't say enough about their team. When I come to town and visit the office I'm well received and respected. What I like most about Pam and her team, " they do what they say they are going to do" and without delay. The owner/landlord of the property plays a big role in the property management relationship. Its the responsibility of the landlord to keep the property in good repair. I appreciate all that Realty Masters has done for me and my tenants. None of us can provide good service if we don't work as a team. When there is team work everybody wins" - Anonymous
  • "Realty Masters My wife aand I have purchased 2 homes, 2 duplexes, and 1 condo from Pam, Nichol and the crew at Realty Masters. There rental agent Marie has all our properties rented out keeps us very informed about our properties and our tenants. This makes living out of state very easy for us. I highly reccomend them!!"
  • "FAST & COURTEOUS! VERY PLEASED! Marie, I am SO grateful for your taking the time to address all of those concerns!! And I am delighted that you have rented the 5 units so quickly, and that you figured out a way to fix the faucets for such a bargain. I am happier than ever that we have changed to Realty Masters. Again, thanks for accomplishing all of this. Best regards," - Joni
  • "Pam Keen is the best Realtor in Florida! She was my Landlord for 4 years and always took care of any maintenance needed to rental house. Great Property manager for Seller and Tenant. I decided since the interest was so low 4% it was time to purchase a house. Pam got me in touch with a great lending bank and I was qualified in a day. I had a special want in a property, it had to have a man cave. Man cave equals a 30X48 Metal building. She found just what I wanted and it came with a 4 bedroom 2100 square foot house with it. Building was great but house needed updating. Like new roof,flooring,painted and lots of minor repairs. All repairs had to be complete before closing so I could get repairs included in mortgage. I was a little skeptical if this could be done in a week before closing. Pam reassured me she could help me get this done. Day one when we had access to property. There was no less than 5 subcontractors at the house ready to make this happen. Pam's years of being a great Realtor, she has built a network of qualified sub contractors ready to step in when needed. Without a doubt Pam was the only Realtor that could have pulled this together. At closing it was done just like Pam said it would. She always kept me updated and communicated with me better than I ever expected from a Realtor. I am so thankful I choose the best Realtor in Florida. She is a Realtor that will get the job done. Pam Keen and Realty Masters are the greatest!!" - Darek
  • "Realty Masters has managed our rental property in Pensacola since 2002 and we have always experienced exceptional service from Becky and her staff. They are always on the ball, advise us promptly of any problems, get them fixed, and always pay the rents right on time. We highly recommend their services to any owners looking for first class property management." - Anonymous 
  • "Thank you Marie. I have been much luckier in my business with you than several soldiers have been having, trying to get a rental long distance, then finding the property had already been rented. You were quick to respond to my emails, send me pictures. I truly feel more comfortable knowing I will have a home to go to for Christmas. That's why I was so happy SPC Mogar and Richards decided to go thru your company as well! Thanks for all your hard work Marie!"  - Jennifer
  • "Thank you Marie! Unfortunately I had to experience the situation of a roommate moving out. Marie helped make the transition much smoother than I ever would have imagined, and beyond. She even went to making sure to get the keys from the previous roommate. I thought that I would be looked down upon for having a roommate terminate the lease, but she was very helpful in reassuring me that no reprimands would take place. I will be renting with realty masters until I decide to purchase a home, and then I am considering their services for buying! Thanks again Marie."  - Randi

2009

  • “Pam has been my property manager in Pensacola for 6 or 7 years now including the aftermath of hurricane Ivan. She and her team have done a great job managing my property and keeping it rented. I'm currently buying another rental through Pam which she of course will manage for me. Highly recommended for property management.” - Dave Herbert

  • “Pam Keen's has been a reliable and profession provider of property management for my rental property for over 10 years. Her staff has been very responsive to my needs as well has that of my tenants. Her experience in real estate and knowledge of local ordnanceshas been invaluable in handling unique situations. Highly recommended.” - Don Wyatt

  • “Pam has helped me buy and rent a couple of houses and we have been very impressed with her professionalism and attention to detail.” Top qualities: Great Results, Expert, High IntegrityBill Stark

  • “Pam is a top notch real estate broker. Nobody knows the Gulf Coast real estate market like Pam. She is knowlegeable and helpful every step of the way and she knows her way around the financial end of the transaction. I wouldn't make a move without her.” - Larry Smoot

  • “Pam's company provides on site management for our office complex. They have achieved a significant reduction in our annual operating expenses and helped us create a comprehensive short and long term plan for the improvement of the property. They have been instrumental in turning the complex around.” - Carl Sutherland